FAQ

What products does Bhima & Brother Jewellers offer?
We offer a wide range of gold, diamond, platinum, and silver jewellery, including traditional and contemporary designs for men, women, and children.
Where are your showrooms located?
Bhima & Brother showrooms are located across major cities in Kerala. You can find the nearest showroom using the "Store Locator" on our website.
What is the legacy of Bhima & Brother Jewellers?
Founded on the vision of Sri Bhima Bhattar, we have over a century of trust and tradition in jewellery retail, blending craftsmanship with ethical business practices.
Do you provide certificates with your jewellery?
Yes. All diamond and gemstone jewellery comes with authenticated certification. Our gold jewellery is BIS hallmarked.

Is your gold BIS hallmarked?
Yes. All our gold jewellery is BIS (Bureau of Indian Standards) hallmarked for purity and authenticity.
What are the gold purity options available?
We offer gold jewellery in various purities, including 22KT and 18KT. Specific details are provided for each product.
Can I check the current gold rate online?
Yes. We regularly update the daily gold rate on our website under the "Gold Rate" section.
Do you sell 24KT gold coins and bars?
Yes, we offer 24KT gold coins and bars in various denominations.

Can I purchase jewellery online from Bhima & Brother?
Currently, purchases are available through our showrooms. E-commerce services will be announced shortly.
Do you offer custom jewellery designs?
Yes. We undertake custom orders based on your design preferences and requirements.
Is there a minimum billing amount for purchase?
No, there is no minimum billing. All purchases are valued customers — small or large.
Do you provide gift wrapping or packaging?
Yes. Elegant and secure packaging is provided for all purchases. Special gift wrapping can also be requested at showrooms.

What is your return or exchange policy?
Products can be exchanged as per our terms, which vary based on the type of jewellery. Please contact your nearest showroom for specific details.
Can I exchange old gold for new jewellery?
Yes. We accept old gold for exchange. Value is assessed after purity check and current gold rate.
Do you offer repair and polishing services?
Yes. We offer services such as resizing, polishing, and repair. Charges may apply based on the work.

Are there any ongoing offers or festive discounts?
Yes. We run seasonal and anniversary offers. Please check our website or visit your nearest showroom for current promotions.
Do you have a loyalty or membership program?
Currently, we are working on launching a loyalty program. Watch this space for updates.

What modes of payment are accepted?
We accept cash, debit/credit cards, UPI, net banking, and approved EMI options in select showrooms.
Is EMI or installment purchase available?
Yes. We offer EMI facilities through partnered financial institutions. Terms and documentation apply.

How can I reach customer support?
You can contact our support team through the "Contact Us" page or visit your nearest Bhima & Brother showroom for assistance.