At Bhima, customer satisfaction is a priority. We understand that buying jewellery online involves trust, and we want you to be completely comfortable with your purchase.

Returns

We accept returns within 7 days of delivery, under the following conditions:

• The item must be unused and returned in its original packaging, with all tags and labels intact.

• Customised or engraved jewellery pieces are not eligible for return or exchange.

To initiate a return request, please write to:
? support@bhima.in

Refunds

• Once your returned item is received and inspected, we will send you an email to notify you of the status of your refund.

• Approved refunds will be initiated within 5–7 business days via the original payment method.

Exchanges

You may choose to exchange your product instead of requesting a refund, subject to product availability and eligibility.

Privacy Policy

Bhima and Brother Bullion Private Limited ("Bhima and Brother") is committed to protecting your privacy. This policy outlines how we collect, use, and protect your information when you use our website.

1. Information We Collect

We collect the following types of information:

• Personal information such as name, address, phone number, and email — when voluntarily provided via account registration, orders, or forms.

• Payment details, including card numbers and billing information, when transactions are made on our platform.

• Automatically collected data, such as IP address, browser type, device information, and website behavior — for analytics and website improvement.

• Cookies, which help us recognize your preferences and enhance your browsing experience. These do not identify you personally.

You can modify your browser settings to decline cookies.

2. Use of Information

We use your data for:

• Fulfilling orders and delivering services

• Customizing your shopping experience

• Sending newsletters and offers based on your interests

• Fraud prevention and dispute resolution

• Website analytics and performance monitoring

• Complying with legal obligations

We do not sell, rent, or share your personal information with third parties unless required by law or for transaction-related purposes.

3. Data Security

We follow strict security protocols to protect your information:

• All sensitive data is encrypted and transmitted over secure servers.

• Access to personal data is limited to authorized personnel only.

• Our systems are routinely updated to guard against unauthorized access.

4. Disclosure of Information

Your personal information may be disclosed only under these conditions:

• To comply with legal obligations or court orders

• To prevent fraud or enforce our terms

• In the event of a company sale or merger (with assurance of confidentiality

5. Grievance Redressal

In accordance with the Information Technology Act 2000 and applicable rules, you may contact our Grievance Officer for any privacy concerns or questions:

Grievance Officer
Bhima and Brother Bullion Private Limited
XVII/1292, Bhima Building, Mullakkal,
Iron Bridge P.O, Alappuzha – 688011
? support@bhima.in